Support Ticket Manifesto 23 Sep 2012

I’ve been doing support for over 2 years now, I have such a love hate relationship with it. I hate the generic support requests that go along the lines of “ZOMG IT’S ALL BROKEN” (actual ticket, well not really), but I love the complex issues, those that can actually engage me and force me to bring out my debugging skills. Every support ticket falls into 2 camps, those that make you scream and those that make you think, I’d say 90% are those that make you scream. This is why I’m proposing the following manifesto: You WILL include Browser and...

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Switching Off 11 Aug 2012

It’s that time of year again where I need a holiday and the opportunity to get away from everything. This week a colleague flippantly said that I’d be unable to switch off and required an internet connection. I was kind of offended by this as they assumed that they actually knew me. To me holidays are sacred they’re a time when you get to switch off and relax. Something that may seem quite alien to those in the business. I don’t require an internet connection. In fact I look forward to not having one. Sure its handy but switching off...

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An open letter to the bbc 31 Jul 2012

Dear BBC, Today I bought a TV license. I do not own a TV. I do not watch live TV. In fact I don’t do anything to warrant owning a TV license. I have however grown up with your science programmes. I look forward to watching the latest show that shows the most fascinating scientific breakthroughs and topics. So as long as you keep on making great programmes such as Horizon then I’ll keep paying. Regards, Mike Bell

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Drupalcamp Manchester - A retrospective 16 Jul 2012

A lot has happened since the last Drupalcamp in Manchester, and when I say a lot I mean a hell of a lot. It’s been quite a few years since (over 3 years in fact!). Back then I was working a shitty job writing ASP code for a company that had no passion, no motivation. I didn’t realise it at the time but that Drupalcamp weekend would bring big changes for me. After way too many copy paste sessions adding new sections to brochure sites I figured there had to be a better way of doing things. That’s when I...

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Planning for the other kind of failure 15 Jul 2012

After reading way too much Hacker News and talking with a close friend recently, I stumbled across an interesting problem with new startups and their plan for the future. Plan for failure For those not familiar with this concept it’s a fairly simple one, you take your hipster nodejs/rails app and make it scale across multiple servers and data centres so when your cloud hosting fails your app doesn’t fall over in a pile of flames. The other failure This failure is even more depressing than server failure. What happens when your funding runs out and your app hasn’t taken...

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